Expert support for your sanctuary.
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Instant access to tracking, manuals, and warranty.
Product Support Center
Select a product to view manuals, troubleshooting & warranty info.
Smart Troubleshooting
Diagnose issues or find the right accessories in seconds.
What do you need help with?
How is the pump behaving?
Is the panel in direct sun?
FAQ #1: Even a shadow from a leaf can stop the pump.
Have you cleaned the impeller?
FAQ #3: 80% of issues are caused by a clogged pump. Please disassemble and wash.
Great! Is it working now?
One last check: Connections
FAQ #2: Ensure the waterproof cap is screwed tightly. If loose, power won't connect.
Solar needs Sun!
Without a battery backup, the pump will pause in shade. This is normal. Want 24/7 flow?
It's "Low Power Mode"
When sunlight is weak, the pump pulses to save energy. This is normal. Put it in stronger sun or upgrade to a battery model.
We have Extension Cords!
Move your solar panel to a sunnier spot.
You need Battery Backup
Standard solar pumps stop at night. Add a battery to keep it running 4-6 hours after sunset.
Watch this 1-min Fix
Warranty & Parts
For lost parts or warranty claims, please contact our support team. We offer a 1-year warranty.
Let's get you help.
Please email us with your Order Number. We reply within 24h.
Winterizing Your Pond
Don't let your pump freeze! Temperatures are dropping. Learn how to store your solar pump properly or switch to a Bird Bath Heater to keep wildlife hydrated through the ice and snow.
FAQ
Use this text to share information about your product or shipping policies.
Will the solar pump run at night?
It depends. Standard solar pumps stop when the sun sets. However, our Battery Backup models(like the 6.5W/8W Birdbath pumps) store energy during the day to keep running for 4-6 hours at night.
Can I use the pump in saltwater?
No. Poposoap pumps are designed and tested for freshwater applications only(ponds, birdbaths). Saltwater can corrode the internal components.
Does it have dry-run protection?
Yes! Most of our pumps feature a smart sensor that automatically shuts off the motor if the water level gets too low, preventing it from burning out.
Is it safe for fish ponds?
Absolutely. Our pumps are oil-free and safe for aquatic life. We recommend using ourFilter Kitsto keep the water clean and healthy for your koi or goldfish.
What should I do in winter?
If you live in a freezing climate, please remove the pump from the water, clean it, and store it indoors. Freezing water can expand and crack the pump housing.
Why isn't my pump working?
Please check: 1. Is the panel in direct sun(no shadows)? 2. Is the cable cap screwed tightly? 3. Have you cleaned the impeller? 80% of issues are due to a clogged rotor.
How do I clean the pump?
It's easy: 1. Unplug the pump. 2. Pull off the front cover. 3. Remove the filter sponge and the magnetic rotor. 4. Rinse everything with water. Do this once a week for best performance.
How long is the warranty?
We provide a 1-Year Warrantyfor all products. If you have any issues (non-artificial damage), contact us with your order number for a replacement.
How long does shipping take?
Typically, it takes 3-5 business days to receive your order within the US. You can track your package via our "Track Order" page.